Frank Palermo is currently Chief Operating Officer (COO) for NewRocket, a prominent ServiceNow partner and a leader in providing enterprise Agentic AI solutions. NewRocket is backed by Gryphon Investors, a leading middle-market private investment firm. In this role Frank is responsible for translating organizational strategy into actionable operational plans while overseeing day-to-day business functions of global delivery, office of CTO, product, resource management and capability development.
Prior to joining NewRocket, Frank held several technology and business leadership roles at Virtusa, a global engineering services firm. He was a member of the executive leadership team and was instrumental in driving growth from a start-up business to a $2B global powerhouse. Mr. Palermo’s roles included developing global technology practices in business process, data and analytics, cloud and customer experience, launching a standalone digital business, building a TMT business, and most recently building a global business consulting and technology advisory practice focused on GenAI.
Prior to Virtusa, Mr. Palermo was CTO of a document management, workflow and imaging software company that pioneered Internet-based bill presentment and was awarded product of the year. He also held several technology roles at IBM, most notably as one of the early pioneers of the PowerPC microprocessor product line.
Frank has a distinguished track record of scaling technology-driven product companies and plays a pivotal role in advising companies on their product and market vision.
