Henry Dewing

As principal analyst at Forrester Research, Henry Dewing supports Infrastructure & Operations Professionals who plan, build, and run unified communications and collaboration (UC&C) workloads for enterprises. Henry also investigates the adoption of new technologies by information workers and the ways that I&O Professionals can accelerate and optimize technology adoption across their business. His expertise spans the development and adoption of UC&C technologies, including the role of managed services, the telecom supplier landscape, and next-generation business models. Henry analyzes the demand and utilization of services such as Internet protocol telephony, unified communications, collaboration services, social software, and fixed-mobile convergence in the context of changes in overall industry structure and the ever-closing gap between IT and telecom. Read more by Henry Dewing here.