Editorial
Digital Experience
Customer Loyalty Is Based on the Little Things
Editorial
Customer Experience
Prove Your Customer Experience Program's Worth
Four years ago, Henry Nakamura joined Liferay as their first Customer Experience Manager and got to work creating a role based on putting the customer's needs first. Since then he's been tasked with building Liferay's Customer Experience Department. From journey mapping and engagement plans, to building a reference program, hiring his team (and everything else in-between), it’s been an ever-evolving challenge — but one that he loves.
When not working at Liferay you can probably find Henry fishing for stripers in the Long Island Sound, or building a bonfire in Maine with his five-year old twins.