Feature
Customer Experience
Customer Service Isn't Personal if it Isn't Based on Trust
Jan Vels Jensen is the chief marketing officer of Trustpilot, an online reviews community and technology platform. He is responsible for global marketing, growing customer loyalty, and building and managing Trustpilot’s international brand. An experienced leader and change agent, Jan spent more than a decade at Oracle both in Denmark and the Americas, where he held key marketing and business development roles. Since then he has helped drive global growth with tech companies including Borland, Macromedia, FAST Search, Arkadin and ClearSwift. Follow him on Twitter @janvjensen or connect with him on LinkedIn.