Editorial
Customer Experience
Let Customers Decide in a Push Me, Pull Me World
Jessica Sundstrom, director of Online Strategy for Jahia, is known for her insights on user experiences through digital marketing strategy, technology and products. She has 16+ years in B2B software, launching and managing products through their complete lifecycles and focused campaign execution. Jessica’s practical guidance, predictive analysis, design thinking and no-nonsense approach make her an authority on using technology to meet corporate objectives and enhance the customer journey with agility.