John Abraham

John leads the Medallia Institute, which develops educational programs in customer experience best practices designed to improve organizational performance. He has worked with leading companies worldwide on their customer experience strategies and has run workshops with more than 1,500 program leaders in a variety of industries. Prior to joining Medallia, John was GM of Net Promoter Programs at Satmetrix, working closely with Bain & Company and customer loyalty author Fred Reichheld on the NPS approach. John started his career as a consultant with Andersen Consulting and Booz Allen & Company, then spent more than 10 years as a marketing executive in the software industry. He holds an MBA from Stanford and a BA in Economics from Trinity University.