Editorial
Customer Experience
How Gamification Enhances the Customer Experience
John is a founding partner of the digital engagement agency, Launchfire (est. 1999). In his years in the business he’s developed gamified digital engagement strategies and promotions for an impressive list of leading marketers.
As a seasoned designer, John uses gamification tactics to motivate everyone from consumers to Launchfire team members and even his kids. It's a simple doctrine: Make it a game and people will play.