Editorial
Customer Experience
Human-Guided AI Is the Future of Customer Experience
Editorial
Customer Experience
Flashy AI Pilots Don’t Build CX Value. This 6-Step Roadmap Can.
John Samuel, Chief Operating Officer, Computer Generated Solutions, Inc. (CGS), oversees global operations for CGS, where his focus is driving productivity, operational efficiency, and the integration of advanced technologies to further enhance CGS’s client services.
With more than 20 years of progressive technology operations experience, John has led global CGS technology teams, responsible for shaping the corporate digital strategy and overseeing IT initiatives, cybersecurity and implementation of productivity and process improvement tools.