Julia Ahlfeldt

Julia guides organizations on how to gain market leadership through customer-centricity. Originally from the USA, she is now one of the foremost customer experience experts in South Africa. She has worked with blue chip clients, such as JP Morgan, American Express and Virgin to deliver on their brand promise and foster customer loyalty through great experiences. Julia leverages her knowledge of global best practices and understanding of the local market to unite organizations around the customer.

Julia has a degree in economics from Scripps College in California and has also earned her Certified Customer Experience Professional (CCXP) credential. Julia consults to the world’s leading brands and is a global keynote speaker on the topic of customer of customer experience. She is also the host of the podcast, Decoding the Customer, which explores business trends and innovation in the field of customer-centricity.