Kanav Mata

Kanav brings nearly 20 years of rich and diverse experience spanning the hospitality, learning and development, and consulting industries. In his current role, he leads the Hospitality and Service DNA Solutions vertical for India, South Asia, and the Middle East at Ecole Hôtelière de Lausanne (EHL), the world’s top-ranked hospitality business school. He plays a key role in enabling and empowering organizations, both within and beyond the hospitality sector, to adopt service excellence as a differentiating strategy.

Writing for Kanav is driven by a deep-rooted passion and the belief that it helps simplify complex thoughts. He draws upon his extensive experience with a wide range of clients, translating these insights into writing that is grounded in real-world applicability. While his primary focus is on the human-centered aspects of customer experience, he is equally inspired to write on a variety of topics — from recent events and intriguing observations to the everyday chaos of traffic.

Based in New Delhi, India, Kanav’s personal life revolves around his wife and their mischievous furry companion. A connection with nature and a commitment to physical and mental wellness are central to his lifestyle, keeping him energized and balanced.