Lesley Harrison

Freelance Writer

Reporting from

Vancouver, BC

Covers

customer experience, call center and customer support

Lesley is a technical writer and open source software enthusiast with a passion for all things "data". She has been online since the days of BBSes, and still enjoys learning about new publishing technologies.

Lesley’s Recent Articles

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Customer Experience

What Is Prescriptive Analytics? Definition, Benefits and Real-World Examples

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Customer Experience

What Is a Call Center? How They Work

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Customer Experience

What Is Predictive Analytics? And How It Works

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Customer Experience

How UX Design Customer Metrics Can Improve Customer Experience

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Digital Experience

A Complete Guide to Content Management Systems

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Customer Experience

Using Customer Relationship Management to Promote Business Growth