Lincoln Murphy

Lincoln Murphy is Gainsight’s customer success evangelist and seeks to elevate the conversation -- and thinking -- around customer success, customer retention, churn mitigation and expansion revenue. Lincoln’s passion is creating efficient engines of growth for SaaS (Software-as-a-Service) and Subscription Economy companies.

Prior to joining Gainsight, Lincoln spent five years with Sixteen Ventures where he worked with 300+ SaaS and enterprise software vendors migrating to SaaS - from SAP to Hubspot, and from Microsoft to Zendesk – to accelerate growth through customer success.