Feature
Customer Experience
Building a Successful Retail Loyalty Program
Feature
Customer Experience
Maximizing ROI in Customer Experience Through Convergence of Technologies
L .N. Balaji is President, ITC Infotech (USA) Inc., and heads the company’s operations in North America. Balaji has been with ITC Limited since 1985 and has carried out diverse responsibilities across different businesses of the company. Balaji was previously responsible for strategizing and implementing growth through mergers and acquisitions. ITC Infotech is a subsidiary of ITC Limited, a $6 billion conglomerate, with headquarters in Bangalore, India and a delivery footprint of more than 140 countries.