Lois Coatney

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Lois Coatney is a partner at ISG, a leading global technology research and advisory firm. She regularly helps Fortune 500 companies build innovative and industry-leading practices, tools and technologies into their operating model design, counseling them on service integration, operational effectiveness and operating model transformation. Prior to ISG, Lois served as Service Delivery Executive and Global Capability Owner for HP’s Multi-Supplier Integration Services.