Feature
Customer Experience
Why You Can't Ignore Employee Engagement in Your CX Model
Mahmoud El Assir is a catalyst for change at Verizon as the senior vice president and CIO of Global Technology Services. He has ushered in a new era of digital development that bridges technology and cultural in ways that have sparked unprecedented results. Together with his team, Mahmoud has dedicated himself to delivering best-in-class customer experiences through technologies, processes, and engagement models that are simple, smart, and connected.