Maria Ogneva

Contributing Author

Reporting from

San Francisco, CA, USA

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Customer Experience, Social Business

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Maria Ogneva is a community management practitioner and strategist. She is the Head of Community at Sidecar. You can follow her on Twitter at @themaria or on her blog. She believes in the power of movements that can spring up at the intersection of passion, behavior and technology.

Maria’s Recent Articles

Article

Customer Experience

Measuring Business Communities: Are We Doing It Wrong?

Article

Customer Experience

The Promises, the Challenges of Real Time

Article

Customer Experience

Big Data: Just Because You Can Measure It, Doesn't Mean You Should

Article

Customer Experience

How Communities Can Help You Get "Unstuck" and Delight Customers

Article

Social Business

A Connected Business is Simply Good Business

Article

Customer Experience

Community Design is Like Throwing a Good Party - It Takes Planning