Latest Articles by Marisa Peacock

A Look Back: The Evolution of Social Media in 2013

5 Apps to Simplify Email #OccupyYourInbox

Resolve to Upgrade Your Web Tech for Better Customer Experiences [Infographic]

Meetings, Mobility and How We Spend Half Our Time at Work

Social Media Briefs: Backlash over Twitter's Blocking Policy, Instagram Goes Direct

Brands Still Struggle to Engage with Customers on Social Media

A CXM Retrospective: How the Customer Experience Has Evolved

And on Sunday, We Retweet

Zendesk Integrates with MailChimp, SurveyMonkey; Extends Customer Support

Zen and the Art of Company Culture

Content Curation Challenges Persist for Marketers

5 Ways Benefits Management Can Improve the Employee Experience

Facebook Page Ratings Leave Unanswered Questions

Will Ephemeral Communications Make Delete the Default?

Few Customers 'Extremely Satisfied' with Omnichannel Customer Experience

How Mobile and Social Are Changing Consumer Behaviors [Infographic]

6 in 10 Advertisers Can't Measure the Impact of Digital Video

Data Overload, Inefficiencies Plague Customer Call Centers

Social Media Briefs: YouTube Outage, Twitter Pulls a Plug, the Secret Lives of Pins

3 Ways to Make Your Customer Service Department a Holiday Success

How To Measure the Value of Internal Communications [Infographic]

What the Future of Mobile Means for Online Social Networks

Social Media Briefs: SnapChat Snubs Facebook, Tweets with Images Engage More

How to Optimize Mobile for Holiday Purchases [Infographic]

Is Your Customer Experience Ready for the Holidays? [Infographic]

3 Crucial Elements of a Successful Rebranding Campaign

How Marketers Can Improve Social Media Reach, Engagement, Sentiment