Mark Speare

Mark Speare is a fintech professional with over 8 years of experience in B2B and B2C SaaS, customer success and trading technology. As Chief Client Officer at B2BROKER, a global fintech solutions provider for financial institutions, he focuses on enhancing the trading experience through client-centric solutions, scaling business processes, and building strong client relationships to maximise ROI.

In the past six years, he has built and scaled five customer success teams, from small units to departments of over 160 professionals. He specialises in transforming client engagement strategies, implementing automation, and optimising workflows to enhance customer satisfaction and retention.

At B2BROKER, he oversees the full customer lifecycle, from acquisition to retention, ensuring seamless onboarding, proactive engagement, and long-term client success. He plays a key role in scaling sales operations, improving account management strategies, and enhancing customer support efficiency. He integrates AI-driven automation to strengthen client relationships and works closely with B2TRADER, helping customers optimize trade execution and liquidity management.

Mark regularly contributes to industry outlets on topics such as customer success, AI-driven automation, embedded fintech, API strategy, and trading innovation. His recent work appeared in Built In, Retail Banker International, Crypto.news, The AI Journal, Financial IT and others.