Matt Lyles

Matt Lyles is an internationally recognized keynote speaker and customer experience consultant. He’s helped thousands of leaders learn how to create loyal customers and loyal employees - all through the power of simplicity. 

With over 20 years in his professional career, Matt worked with major brands like FedEx and Southwest Airlines, leading initiatives that significantly grew their brands and their customer loyalty. And Matt is the former Chief Experience Officer for Brand Builders Group. 

What makes Matt unique is his focus on simplicity in customer and employee experience, beginning with his role as the FedEx brand strategy lead, where he led the initiative to teach 500,000 employees across the globe how to deliver simplicity to customers and to each other. 

Matt’s the host of the globally ranked SIMPLE brand podcast, where he features bestselling authors and thought leaders to help listeners simplify their customer and employee experience.

Matt currently serves on the board of directors for CX Accelerator, serving the global customer experience community. He regularly contributes to Call Centre Helper Magazine and has been featured in Customer Experience Magazine and MarketingProfs.