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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Golf ball resting inches from the hole on a putting green, with a blurred golfer kneeling in frustration in the background.
Your CX Dashboard Misses the Moment That Matters Most
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Feature
Man with a backpack riding on top of an airplane in midair, symbolizing a packed and fast-moving conference travel season.
What Are the Best Customer Experience Conferences for 2026?
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Editorial
3D illustration of a friendly AI chatbot robot wearing a headset, interacting with chat message bubbles while working at a laptop, representing automated customer support and conversational AI.
What Really Defines AI-Mature Contact Centers in 2026
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Aerial nighttime view of Chiang Mai’s night market, with colorful vendor tents lining a busy street beside illuminated temples and pagodas, crowds moving through the market below.
Signal vs. Noise: Why Content Marketing Must Say Less — and Mean More
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4 Ways AI Breaks Marketing Trust — and What Comes Next for 2026
Greg Kihlstrom, 2025 CMSWire Contributor of the Year, photographed against an orange CMSWire-branded background.
What 2025 Revealed About AI Readiness Across Marketing and CX
Graphic announcing CMSWire’s 2025 Contributor of the Year featuring Brian Riback, shown smiling and leaning forward in a blue shirt against an orange CMSWire-branded background.
Why Marketing and CX Need Fewer Dashboards and Better Decisions
CMSWire 2025 Contributor of the Year graphic featuring Brittany Hodak, smiling and seated in a purple dress, alongside CMSWire branding on an orange gradient background.
The Most Dangerous Force Brands Face: Customer Indifference
Portrait of Justin Racine, CMSWire Contributor of the Year 2025, seated in a casual professional setting against an orange CMSWire-branded background.
When AI Became Real in Commerce — and Why Experience Still Won
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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