Editorial
Customer Experience
Customer Service Secrets from the Five-Star Hospitality Industry
Feature
Customer Experience
The Customer Service Recovery Paradox: Turn Angry Customers Into Your Company's Best Friends
Micah Solomon is a customer service consultant, training designer, keynote speaker, trainer, and four-time bestselling author. Inc. Magazine calls him "The World's #1 Customer Service Transformation Expert." His work has appeared in Harvard Business Review, Forbes, The Washington Post and more, and his clients include many of the great names in customer-focused companies. He can be reached nearly 24/7 (unless he's driving!) via his website, micahsolomon.com, or by email or phone.