Latest Articles by Michael Wu

Editorial
Article
Digital Experience
Dealing With AI Biases, Part 4: Fixing the Root Cause of AI Biases
Editorial
Article
Customer Experience
Dealing With AI Biases, Part 3: Emergent Biases in Operational Models
Feature
Article
Digital Experience
Dealing With AI Biases, Part 2: Inherited Biases From Data
Editorial
Article
Digital Experience
Dealing With AI Biases, Part 1: Acknowledging the Bias
Editorial
Article
Digital Experience
Extensible AI Is Key to Delivering Great Omnichannel Experiences
Editorial
Article
Information Management
Customizing the Infinitely Configurable AI: It Takes Data and Time
Editorial
Article
Digital Workplace
Choosing the Right AI for Your Business Goals
Editorial
Article
Digital Experience
Clearing Up Misconceptions About Data Forecasting Amid COVID-19
Editorial
Article
Digital Workplace
Can AI Help Us Build a More Resilient Economy in the Face of COVID-19?
Editorial
Article
Digital Workplace
How Enterprise Adoption of Artificial Intelligence Must Shift in 2020
Editorial
Article
Digital Experience
Don’t Fear the Reaper: Helping Employees Understand and Use AI
Editorial
Article
Information Management
Artificial Intelligence Is the New Business Intelligence
Editorial
Article
Digital Experience
Set the Gears in Motion to Reach the Next Level of Digital Engagement
Editorial
Article
Digital Experience
Successful Digital Transformation Is More Than Meets the Eye
Editorial
Article
Digital Experience
Personalization Comes to Retail with Big Data, IoT and Augmented Reality
Editorial
Article
Digital Experience
Pokémon Go #GamificationGoals for Brands
Feature
Article
Information Management
Big Data, Smart Data and the Fallacy that Lies Between