Editorial
Customer Experience
Put Voice of the Customer Feedback Into Action With the Usability Approach
Nathalie Cotté has worked in usability for 12 years on various types of user interfaces (from automotive cockpits to voice user interfaces), and has always been motivated by the challenge of pulling development teams’ point of view towards their users. As the in-house usability specialist at Bonitasoft for more than 3 years, she has been a part of the transformation of the company’s culture, on its journey from feature to value.