Editorial
Digital Experience
How to Engage Customers With Video Experiences They Love
Feature
Customer Experience
Putting the Social into Customer Relationship Management
Nikhil Govindaraj is vice president of products at Moxie Software, where he is responsible for all aspects of product management, product design and strategy. Nikhil has more than 15 years of experience in CRM, enterprise collaboration and multichannel contact centers. He joined Moxie, then Talisma, in 2000, and has served in several key roles within the organization including program management, sales engineering and product management. He earned his MBA in systems and marketing from Symbiosis International University in India.