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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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NiCE team members stand at the NiCE booth at NRF 2026, posing in front of a large blue NiCE backdrop promoting AI-powered customer service automation, with demo screens, signage and a small meeting table visible on the show floor.
NiCE Launches Cognigy Simulator for AI Agent Testing
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Editorial
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Why Most CMOs Fail Long Before the Exit Interview
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News
Hand sketching website wireframes on paper, showing page layouts, content blocks and navigation elements during the design planning process.
Framer Expands On-Page Editing With Drag-and-Drop Localization
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Close-up of a Duracell car battery installed in a vehicle engine bay, showing the battery terminals, wiring, and surrounding engine components.
Fully Charged: How Duracell Transformed Its Digital Presence with Webflow and Edgar Allan
Stacked Google “G” logos in red, blue, yellow and green, symbolizing Google’s expanding AI-driven platform strategy across search, commerce and customer experience.
Google Unveils Gemini Enterprise for Customer Experience
Orange background highlighting 4 circular headshots of guests from CMSWire TV's CMO Circle show
The Biggest Marketing Lessons From Season 2 of The CMO Circle
Close-up of a wooden match being struck against a matchbox, with sparks and smoke bursting into the dark background.
What's a Little Friction in Your Customer Experiences?
Close-up of a driver adjusting a car’s volume knob on the dashboard, illustrating how buyers are tuning out excessive noise and seeking more control.
Why Intelligence Beats Volume in AI-Powered Marketing
Five dogs of different breeds sit side by side on grass outdoors, facing the camera, with a softly blurred natural background.
Why Frontline Teams Define Customer Experience
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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