Parag Harolikar

Parag Harolikar has over 25 years of experience helping companies in several industry verticals redefine and implement customer experience, contact centers, and business operations. He has worked both, within the industry as well as a consultant to Fortune 500 companies and startups. He has held senior level responsibilities in B2B, B2C, and B2B2C operations. He believes that customer experience starts with the conception of product and service. Currently, he is a Global Leader at Slalom providing advisory and consulting services in the contact center modernization domain, emphasizing harmony across people and digital experience.

Parag has deep expertise in the complete product realization life cycle with a specialty in business process re-engineering and harnessing the power of technology for achieving business results. Contact center operations (CCaaS), remote asset management (IoT), and digital channels (AI) are some of his main areas of focus when leading large-scale transformation programs to create world-class customer experience while ensuring business value.

Parag has an MBA from Rutgers Business School and an MS in Industrial Engineering from Bradley University. He is frequently invited to speak at industry, corporate, and academic events. He is based in Pennsylvania.