Latest Articles by Patrick Nguyen

Why You Need a Holistic Customer Service Transformation Strategy

How to Build Your Customer Service Operations from the Ground Up

Delivering Quality Customer Experience When Agents Work From Home

AI and Humans Must Join Forces to Deliver Superior Customer Experience

Serving Customers on Their Terms: The Benefits of Messaging

Get Big Picture Customer Experience Insights With Customer Journey Analytics

Conversational AI Needs Conversation Design

Combine Chatbots and RPA Bots for Better Customer Service

Deploying a Bot? Remember the Conversational Advantage

How AI Will Usher in a New Age of Personalized Commerce