Payam Navi

Payam is an experienced CX professional with a PhD degree in marketing management with more than 20 years of history of working in CX and CRM. Majority of his work experiences of CX has been in the Telecommunication, Automotive and Banking industries, where he works as the consultant of the CX program implementation, the Omnichannel implementation and the CFM software solution development.

Moreover, not only is he consulting and implementing customer experience programs in the organizations, but also he has been working as a CX lecturer and keynote speaker in universities and businesses. He has built and trained many CX teams in various organizations.

Payam has also been recognized as one of the Global Top CX Influencers of 2023 and 2024 by Customer Experience Magazine.