Phil Britt
CONTRIBUTING AUTHOR
Chicago
COVERS
Customer Experience, Digital Experience
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other topics.
He has operated his own editorial services firm, S&P Enterprises, Inc., since the end of 1993. He is a 1978 graduate of Purdue University with a degree in Mass Communications.
He can be reached on Twitter @Phil_Britt.
Please Note
If you are looking to submit press releases or other forms of news for consideration, the best approach is to email [email protected]. That is an actively monitored distribution list.
Phil's Recent Tweets
Tweets by @phil_brittPhil's Recent Articles
- Not All Customers Are Created Equal Jan 14, 2021
- Meet Your Customers Where They Are With Location-Based Data Dec 18, 2020
- What to Look for in a Customer Service Chatbot Dec 17, 2020
- Does Your Customer Experience Team Reflect Your Customer Base? Dec 11, 2020
- Are All Your Different KPIs at Odds With Your Customer Experience? Dec 4, 2020
- How Marketers Can Break Their Third-Party Data Habit Dec 2, 2020
- Best Practices for Post-Sale Customer Experience Nov 25, 2020
- 4 Tips for Getting Executive Buy-in on Your Customer Experience Strategy Nov 24, 2020
- Closing the Consumer Trust Gap Nov 17, 2020
- How Financial Services Weathered the Switch to the Online World Oct 29, 2020
- The Unique Challenge of Building Customer Loyalty in an Online Only World Oct 26, 2020
- Which KPIs Are Right to Measure Your Customer Experience? Oct 16, 2020
- Meeting Customer Needs This Holiday Season Sep 28, 2020
- Does Your Company Have a Compelling Customer Experience Vision? Sep 25, 2020
- How to Develop Dynamic Customer Experience Practices Sep 24, 2020
- Boost Your Voice of Customer Program With These Tactics Sep 22, 2020
- 7 Customer Experience Technologies That Pack a Punch Sep 11, 2020
- 3 Roadblocks to a Successful VoC Program Sep 3, 2020
- What Separates Customer Experience Leaders From the Laggards? Aug 28, 2020
- Diagnose Your Customer Experience Pain Points Aug 25, 2020
- Customers Are Factoring Employee Treatment Into Buying Decisions Aug 14, 2020
- What Do Businesses Need in an Ecommerce Platform Today? Aug 3, 2020
- Customers Expect Convenience and Safety: Will Brands Deliver? Jul 31, 2020
- A Holistic Customer Experience Means Saying Goodbye to Siloed Thinking Jul 27, 2020
- Customer Experience: Making the Most of Limited Time Jul 15, 2020
- High-Impact Customer Experience Tactics Jul 2, 2020
- Augmented Reality Brings the Customer Experience Home Jun 30, 2020
- Supply Chains Face an Inflection Point Jun 25, 2020
- Doubling Down on Customer Retention? Don't Forget Your Onboarding Process Jun 23, 2020
- About That Customer Experience Roadmap ... Jun 19, 2020