Phil Britt
CONTRIBUTING AUTHOR
Chicago
COVERS
Customer Experience, Digital Experience
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other topics.
He has operated his own editorial services firm, S&P Enterprises, Inc., since the end of 1993. He is a 1978 graduate of Purdue University with a degree in Mass Communications.
He can be reached on Twitter @Phil_Britt.
Please Note
If you are looking to submit press releases or other forms of news for consideration, the best approach is to email [email protected]. That is an actively monitored distribution list.
Phil's Recent Tweets
Phil's Recent Articles
- Where Self-Service Ends and Direct Customer Support Begins Apr 1, 2020
- The Skills Your Customer Experience Team Needs to Succeed Mar 31, 2020
- Does Your Customer Experience Grow With Your Company? Mar 30, 2020
- Calculating Customer Lifetime Value Is Tricky Mar 26, 2020
- Does Having an MBA Help in Today's Business World? Mar 3, 2020
- Are Brands Delivering What Customers Really Want? Feb 28, 2020
- How to Keep Your Customer Experience Job Feb 13, 2020
- Where Governance Fits in Your Customer Experience Strategy Feb 11, 2020
- The Dos and Don'ts of VoC Metrics Feb 7, 2020
- Striking the Right Balance in Customer Experience Design Feb 5, 2020
- Which Voice Experience Do You Need? Choosing Between IVA and VUI Jan 31, 2020
- Does Customer Experience Make a Difference When There's Little Competition? Jan 29, 2020
- Getting Started With Voice User Interface Design Jan 22, 2020
- Where Voice Experiences Fit in Customer Service Jan 15, 2020
- Breathe New Life Into Your B2B Customer Experiences Jan 10, 2020
- Is Digital Transformation Due for a Slowdown in 2020? Jan 7, 2020
- Fraud Is Bad Business: The Impact on Customer Experience Dec 13, 2019
- Don't Let Your CX Efforts Go Bust Over the Holidays Dec 6, 2019
- How Many Marketing Emails Is Too Many Marketing Emails? Nov 26, 2019
- Design Thinking Starts With Empathy for Customer Needs Nov 20, 2019
- What it Takes to Create a Digital Customer Experience Strategy Today Nov 13, 2019
- What Skills Do Customer Experience Managers Need? Nov 8, 2019
- Have a Bad Customer Experience Reputation? Own It (and Other Advice) Oct 28, 2019
- Bring Customer Loyalty Under the Customer Experience Umbrella Oct 24, 2019
- How the Customer Journey Will Evolve in the Next 5 Years Oct 3, 2019
- Is (Near) Real-Time Customer Experience Within Reach? Sep 27, 2019
- Delivering Customer Experience in the Supply Chain Sep 26, 2019
- Why Personalization Efforts Fail Sep 13, 2019
- Elements of an Effective Marketing Newsletter Sep 4, 2019
- Customer Experience Pros Have a Mix of Technical and Soft Skills Aug 30, 2019