Phil Britt
CONTRIBUTING AUTHOR
Chicago
COVERS
Customer Experience, Digital Experience
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other topics.
He has operated his own editorial services firm, S&P Enterprises, Inc., since the end of 1993. He is a 1978 graduate of Purdue University with a degree in Mass Communications.
He can be reached on Twitter @Phil_Britt.
Please Note
If you are looking to submit press releases or other forms of news for consideration, the best approach is to email [email protected]. That is an actively monitored distribution list.
Phil's Recent Tweets
Tweets by @phil_brittPhil's Recent Articles
- Are Your Customer Acquisition Tactics Annoying Your Existing Customers? Apr 21, 2021
- 5 Skills Contact Center Employees Need Beyond Empathy Apr 19, 2021
- Moving Digital Transformation Efforts Forward, With an Eye to CX Apr 5, 2021
- Cutting Back on the DX Stack Fat Apr 2, 2021
- Want to Improve Your Customer Experience? Find What's Working and Build From There Mar 29, 2021
- Are Your Customer Experiences Driving Customer Loyalty? Mar 26, 2021
- Not All Customer Feedback Models Are High-Tech Mar 12, 2021
- What Customer Experience Looks Like in the 2021 Supply Chain Mar 11, 2021
- Who Should Have a Say in Customer Journey Mapping Programs? Mar 10, 2021
- Key Factors in Developing an Excellent Mobile Insurance App Mar 9, 2021
- Getting Started With Designing Effective Conversational AI Feb 25, 2021
- Web Design: Where's the Happy Medium Between Too Much and Not Enough? Feb 23, 2021
- Time Is of the Essence With Social Messaging Apps Feb 18, 2021
- 5 Marketing Techniques to Dump Feb 10, 2021
- W3C Publishes Working Draft of New Accessibility Guidelines Feb 9, 2021
- How Can Brands Balance Human vs. Digital Experiences? Feb 1, 2021
- What Does Customer Experience in the Hotel Industry Look Like Today? Jan 29, 2021
- Is Your Customer Experience Data-Driven? Great. Now How Good Is Your Data? Jan 25, 2021
- Not All Customers Are Created Equal Jan 14, 2021
- Meet Your Customers Where They Are With Location-Based Data Dec 18, 2020
- What to Look for in a Customer Service Chatbot Dec 17, 2020
- Does Your Customer Experience Team Reflect Your Customer Base? Dec 11, 2020
- Are All Your Different KPIs at Odds With Your Customer Experience? Dec 4, 2020
- How Marketers Can Break Their Third-Party Data Habit Dec 2, 2020
- Best Practices for Post-Sale Customer Experience Nov 25, 2020
- 4 Tips for Getting Executive Buy-in on Your Customer Experience Strategy Nov 24, 2020
- Closing the Consumer Trust Gap Nov 17, 2020
- How Financial Services Weathered the Switch to the Online World Oct 29, 2020
- The Unique Challenge of Building Customer Loyalty in an Online Only World Oct 26, 2020
- Which KPIs Are Right to Measure Your Customer Experience? Oct 16, 2020