Phil Britt
CONTRIBUTING AUTHOR
Chicago
COVERS
Customer Experience, Digital Experience
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other topics.
He has operated his own editorial services firm, S&P Enterprises, Inc., since the end of 1993. He is a 1978 graduate of Purdue University with a degree in Mass Communications.
He can be reached on Twitter @Phil_Britt.
Please Note
If you are looking to submit press releases or other forms of news for consideration, the best approach is to email [email protected]. That is an actively monitored distribution list.
Phil's Recent Tweets
Phil's Recent Articles
- Getting Started With Voice User Interface Design Jan 22, 2020
- Where Voice Experiences Fit in Customer Service Jan 15, 2020
- Breathe New Life Into Your B2B Customer Experiences Jan 10, 2020
- Is Digital Transformation Due for a Slowdown in 2020? Jan 7, 2020
- Fraud Is Bad Business: The Impact on Customer Experience Dec 13, 2019
- Don't Let Your CX Efforts Go Bust Over the Holidays Dec 6, 2019
- How Many Marketing Emails Is Too Many Marketing Emails? Nov 26, 2019
- Design Thinking Starts With Empathy for Customer Needs Nov 20, 2019
- What it Takes to Create a Digital Customer Experience Strategy Today Nov 13, 2019
- What Skills Do Customer Experience Managers Need? Nov 8, 2019
- Have a Bad Customer Experience Reputation? Own It (and Other Advice) Oct 28, 2019
- Bring Customer Loyalty Under the Customer Experience Umbrella Oct 24, 2019
- How the Customer Journey Will Evolve in the Next 5 Years Oct 3, 2019
- Is (Near) Real-Time Customer Experience Within Reach? Sep 27, 2019
- Delivering Customer Experience in the Supply Chain Sep 26, 2019
- Why Personalization Efforts Fail Sep 13, 2019
- Elements of an Effective Marketing Newsletter Sep 4, 2019
- Customer Experience Pros Have a Mix of Technical and Soft Skills Aug 30, 2019
- Cultural Institutions Turn to Tech to Heighten Customer Experience, On-Site and Off Aug 28, 2019
- How to Handle Customer Experience During a Merger or Acquisition Aug 15, 2019
- What to Do When Budget Cuts Hit Your Customer Experience Program Aug 1, 2019
- Striking the AI and Human Balance in Customer Experience Jul 30, 2019
- How to Show the Value of Customer Experience Efforts Jul 24, 2019
- OMB Pushes Government Agencies to Improve Customer Experience Jul 19, 2019
- Multi-Touch Attribution Has Come a Long Way Jul 3, 2019
- Connecting Frontline Workers to Back-End Systems Jul 1, 2019
- What to Do When an API Is Shut Down Jun 28, 2019
- When It's Time to Fire a Customer Jun 12, 2019
- The 3 Pieces of Customer Experience Transformation: Technical Change May 31, 2019
- The 3 Pieces of Customer Experience Transformation: Operational Change May 29, 2019