Phil Britt
CONTRIBUTING AUTHOR
Chicago
COVERS
Customer Experience, Digital Experience
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other topics.
He has operated his own editorial services firm, S&P Enterprises, Inc., since the end of 1993. He is a 1978 graduate of Purdue University with a degree in Mass Communications.
He can be reached on Twitter @Phil_Britt.
Please Note
If you are looking to submit press releases or other forms of news for consideration, the best approach is to email [email protected]. That is an actively monitored distribution list.
Phil's Recent Tweets
Tweets by @phil_brittPhil's Recent Articles
- Customers Expect Convenience and Safety: Will Brands Deliver? Jul 31, 2020
- A Holistic Customer Experience Means Saying Goodbye to Siloed Thinking Jul 27, 2020
- Customer Experience: Making the Most of Limited Time Jul 15, 2020
- High-Impact Customer Experience Tactics Jul 2, 2020
- Augmented Reality Brings the Customer Experience Home Jun 30, 2020
- Supply Chains Face an Inflection Point Jun 25, 2020
- Doubling Down on Customer Retention? Don't Forget Your Onboarding Process Jun 23, 2020
- About That Customer Experience Roadmap ... Jun 19, 2020
- Where the Customer Experience Focus Is Shifting in the Immediate Future Jun 15, 2020
- Where Omnichannel Experiences Get Stuck Jun 8, 2020
- How Do You Maintain Customer Experience on a Shrinking Budget? Jun 3, 2020
- Using Gamification to Boost Customer Experience May 29, 2020
- How Has the Customer Journey Shifted? May 27, 2020
- 7 Ways to Use Chatbots Effectively in Your Customer Experience May 6, 2020
- What Happens When Customer Support Works From Home? Apr 27, 2020
- What Customers Expect of Your Brand Promise Apr 22, 2020
- When a Customer Says Goodbye, It Doesn't Have to Be Forever Apr 21, 2020
- You've Collected Customer Feedback. Now What? Apr 15, 2020
- Where Self-Service Ends and Direct Customer Support Begins Apr 1, 2020
- The Skills Your Customer Experience Team Needs to Succeed Mar 31, 2020
- Does Your Customer Experience Grow With Your Company? Mar 30, 2020
- Calculating Customer Lifetime Value Is Tricky Mar 26, 2020
- Does Having an MBA Help in Today's Business World? Mar 3, 2020
- Are Brands Delivering What Customers Really Want? Feb 28, 2020
- How to Keep Your Customer Experience Job Feb 13, 2020
- Where Governance Fits in Your Customer Experience Strategy Feb 11, 2020
- The Dos and Don'ts of VoC Metrics Feb 7, 2020
- Striking the Right Balance in Customer Experience Design Feb 5, 2020
- Which Voice Experience Do You Need? Choosing Between IVA and VUI Jan 31, 2020
- Does Customer Experience Make a Difference When There's Little Competition? Jan 29, 2020