Phil Britt
CONTRIBUTING AUTHOR
Chicago
COVERS
Customer Experience, Digital Experience
Phil Britt is a veteran journalist who has spent the last 40 years working with newspapers, magazines and websites covering marketing, business, technology, financial services and a variety of other topics.
He has operated his own editorial services firm, S&P Enterprises, Inc., since the end of 1993. He is a 1978 graduate of Purdue University with a degree in Mass Communications.
He can be reached on Twitter @Phil_Britt.
Please Note
If you are looking to submit press releases or other forms of news for consideration, the best approach is to email [email protected]. That is an actively monitored distribution list.
Phil's Recent Tweets
Phil's Recent Articles
- How Financial Services Compete on Customer Experience Jan 7, 2019
- Marketing Automation, Beyond the First Hello Dec 18, 2018
- How Healthcare Providers Are Looking to Improve Customer Experience Dec 14, 2018
- Tips for Prioritizing Customer Experience Investments Nov 28, 2018
- Where AI Customer Experience Investments Are Paying Off Nov 15, 2018
- Where the IoT Is Already Impacting Customer Experience Nov 9, 2018
- The Intersection of Employee Experience and Customer Experience Oct 29, 2018
- The Symbiotic Relationship Between CX and Loyalty Oct 12, 2018
- Customer Experience Measurement: Back to Basics Sep 25, 2018