Ross Thelen

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Ross Thelen avatar
Reporting from
San Rafael, Calif.
Covers
Customer Experience, Artificial Intelligence
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With over 15 years at the forefront of Ai and voice technology, Ross Thelen is passionate about transforming how we interact with technology. As Senior Product Manager of Ai at Dialpad, he's shaping the future of workplace communication through innovative LLM-powered virtual assistants. During his remarkable 14-year journey at Apple, Ross played a key role in bringing groundbreaking products like HomePod and Apple Music to millions of users worldwide. Having started his career in tech PR at Horn Group, he developed a keen understanding of how technology can positively impact people's lives. Today, from his San Francisco Bay Area base, Ross continues to blend technical innovation with human-centered design to create products that make a difference.