Rukmangada Ghanta

With over 16 years of experience in the financial services industry, Ruk has been a key player in developing digital tools that empower customers to self-service, enhancing the efficiency of contact center management. Currently serving as a Senior Technical Product Manager at United Services Automobile Association (USAA), Ruk previously worked as a consultant for various financial services clients. His expertise spans contact center management, analytics, bank product acquisition and servicing, and customer communications.

Ruk's professional journey reflects a deep commitment to a customer-centric approach, solving intricate customer problems, and employing data-driven prioritization for product development. Holding a Master's degree in Analytics and Data Science from the Georgia Institute of Technology, he is passionate about utilizing analytics to address customer challenges and boost company revenue.

Based in Dallas, Texas, Ruk balances his professional life with personal commitments. He shares his time with his wife and son, actively participating in his son's activities. Outside of work, Ruk enjoys preparing delicious meals for friends and family, adding a touch of culinary flair to his diverse skill set.