Saffiyah “Saffy” Johnson

Saffiyah “Saffy” Johnson, LCSW, MBA is a distinguished clinical social worker and healthcare innovation leader with a career spanning behavioral health, managed care, corporate strategy, and advocacy. She currently holds the position of Member Change Experience Strategist at Blue Shield of California, leveraging over a decade of expertise in clinical practice, organizational leadership, and evidence‑based program development to enhance member experience and facilitate enterprise-level transformation.

As a licensed clinical social worker, Saffy brings a robust clinical background to her corporate pursuits. Throughout the past 12 years, she expanded her impact within the managed care sector, where she has led the design and implementation of national behavioral health programs and managed clinical performance across more than 20 facilities in Florida. Her notable accomplishments include developing innovative care models, advancing HEDIS metrics, and establishing cross-functional processes to improve quality and outcomes.

A dedicated advocate, strategist, and lifelong learner, Saffy remains committed to promoting innovation at the intersection of behavioral health, healthcare operations, and inclusive leadership. Outside of her professional responsibilities, she enjoys exploring Northern California, baking, and spending meaningful time with family and friends.