Sam Stern is a customer experience expert with more than 20 years in the field. Within CX, he’s been a practitioner, podcaster, teacher, researcher, keynote speaker, thought leader, community builder, and consultant. He’s helped hundreds of companies create better customer experiences.
Currently, he is a Senior Customer Experience Manager at LinkedIn, leading a team of researchers and experience designers focused on understanding and transforming the customer and member journeys across touchpoints and channels.
In addition to his role at LinkedIn, Sam hosts the "CX Patterns Podcast & Newsletter." Twice a month, he shares detailed insights on key customer experience concepts such as trust, anticipation and setting customer expectations.
Sam is also a published LinkedIn Learning Instructor, known for his course: "Customer Experience Strategy: Build a Customer-Centric Culture." He has a new course launching soon.
In past roles, Sam started a CX team for the footwear company New Balance and worked in research and consulting roles at Forrester Research. While there, Sam launched Forrester’s ground-breaking CX Certification training curriculum.
Holding a master's degree in Human Factors and Information Design, Sam is an expert in most customer experience disciplines, including strategy, design, fostering a customer-centric culture, and enablement/activation.
