Latest Articles by Scott Clark(Page 12)

Why Your Brand Should Care About Influencer Marketing

The Importance of Positive Emotional Connections With Customers

Is Your Brand Effectively Marketing With YouTube?

4 Ways Digital Evolution Has Changed Customers' Ideas About Patience

4 Ways AI, Analytics and Machine Learning Are Improving Customer Service and Support

Is Bad Data Ruining Your Customer Experience?

How Brands Are Using Memes to Build Connection

Has Your Brand Transitioned From Reactive to Proactive Customer Service?

Powering Customer Experience Through Conversational AI, Analytics and Good Data

What You Need to Know About Marketing on TikTok

How Have Customer Expectations Changed Over the Past 2 Years?

How Brands Can Keep Customers Happy During Supply Chain Shortages

Do Your Brand's Values Align With Those of Gen Z?

How Digital Voice Technology Is Changing Customer Service

3 Ways Sentiment Analysis Can Improve the Customer Experience

Do Your Customers Trust Your AI?

How to Make Your Social Outreach More Genuine and Organic

Personas and Analytics: Unlocking What Motivates Your Customers

2 Years Later: How Customer Service Has Changed

Where CX Meets EX: Customer-Obsessed Culture

How Augmented Reality Will Impact Marketing in the Multiverse

How IoT, Automotive and SmartTV Are Changing the Digital Customer Experience

Top 5 Free and Paid SEO Courses and Certifications

How to Hire the Best Customer Experience Talent

4 Ways the Metaverse Can Enhance the Customer Experience

Google Is Forcing the Switch to GA4 — and Many Brands Aren’t Happy

The Best Free CX and Digital Marketing Courses