Latest Articles by Scott Clark(Page 7)

The Era of AI: End of Year AI Recap

What Is Customer Experience Design? Benefits & Best Practices

The Rise of the Machine Customer

6 Contact Center Trends to Watch in 2024

Google Announces OpenAI Rival: Gemini

The 2024 AI Roadmap for Marketers

The Increasing Importance of Mobile-First Ecommerce

What Is Zero-Party Data?

The Emotional Impact of Holiday Shopping

How the 'Amazon Effect' Has Impacted Ecommerce

The Customer Is Key: Top Customer Experience Mistakes of 2023

CISA Publishes Its First AI Roadmap

How Does Real-Time Interaction Management Impact Customer Journey Orchestration?

What You Need to Know About AI-Powered Recommendation Engine Platforms

Musk Announces His Rebellious Generative AI Platform: Grok

Using Sentiment Analysis and Voice of Customer Data for Insight-Driven CX

UI vs. UX Design: What’s the Difference?

How to Create Effective Customer Surveys and Obtain Actionable Insights

Building Strong Customer Relationships Through Social Media

Top 10 Data Analytics Platforms to Watch

How to Spot and Combat Fake Reviews and Bots

Diversity Fatigue: How Brands Can Keep the Momentum Going

Using Predictive Analytics to Improve Customer Retention

Humanize the Brand-Customer Relationship

Social Listening: Key to Understanding Customer Needs and Preferences

AI Gets Empathetic: Advances in Emotionally Intelligent AI

Top 4 Premium Customer Experience Certifications for Customer-Centric Marketers