Sean Albertson

Sean Albertson has been a CX leader for 20+ years across companies from startups to Fortune 200. He has been at the forefront of transforming the customer journey to reduce effort and drive customer loyalty. He has created advanced CX programs leveraging text analytics, operational metrics, journey analytics and survey programs, with artificial intelligence driving real results. Sean shares his experience from the stage as an international speaker and workshop facilitator, as well as an advisor to CX-leading companies. Sean is the author of the award-winning book, 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey.

Sean Albertson is the Founder of the CX on the ROCKS Collective, a dynamic global platform empowering professionals to align Customer, Career, Community and Core experiences to overcome obstacles and drive transformative success.