Editorial
Customer Experience
Strike the Right Balance in Your Customer Feedback Strategy
Simon has designed groundbreaking customer experience strategies at InMoment for nearly 10 years. Prior to joining the company, Simon worked at GFK/NOP and Nielsen for over a decade, helping brands make sense of their customers and how to drive ROI on products and services. Simon’s decades of experience and consequent experience intelligence mastery make him a key strategist at InMoment, where he works as a Vice President of Customer Experience Strategy.