Latest Articles by SMG Events

Neha Sampat and Jasmin Guthmann: Top Digital Challenges Retailers Face in 2023

Karen Naves: Strategies to Build a CX That Engages, Acquires and Retains Customers

James Kim: Digital Experiences Shape Customer Experience

Kyle Kovacs: The Ecosystem of Customer Experience Data

Colin Crowley: Managing Ever-Shifting Customer Expectations

Dave Singer: Simplifying the Digital Experience

Erik Smith: Evolving Alongside the Customer

Matt Parisi: Digital Experience as Customer Experience

Eduardo Moraes: Evolve Your Customer Experience With Design Thinking

Jon Hodgson: How and Why Micro-Moments Matter

Simone Grapini-Goodman: Using Digital Analytics to Improve the User Journey and Increase Customer Loyalty

Julien Rio: Want to Elevate Experiences? Open Your Communication Channels

Dave Singer: Optimizing Quality Programs for Customers

Heidi Bullock: Balancing Customer Data Opportunities and Privacy

John Lewis: How AI Can Make FAQs Work Harder for You

Sam Kennedy: Driving Equitable Hybrid Work Experiences

Joey Levi: Getting Ahead of Digital Friction

Allison Nelik: Enhance Internal Communications to Engage the Modern Workforce

Juanita Olguin: It’s Time for HR to Take Its Rightful Place in the Organization

Michelle Burrows: Working Magic, Working Remote

Jeniffer Strub: Why Reskilling and Upskilling Will Define the Future of Work

Phil Gervasi: Why End-to-End Visibility Is a Must-Have in the Hybrid Workplace

Adrian Speyer: Getting Community Experience Right

Chris McLaughlin: Creating a Dynamic, Individualized Employee Journey

Frank Pathyil: Technology’s Role in Reducing Burnout

Supriya Goswami: Don’t Just Meet Employee Expectations, Delight Them When It Matters Most

Sujay Rao: Change Management Ensures Success of Digital Transformation