Tod Chisholm

Tod Chisholm has nearly 30 years’ experience in driving growth for financing and channel companies through the strategic leadership of high-performance business teams, with expertise in business process outsourcing (BPO), portfolio management, technology, customer experience, contact center, automotive, and asset-backed lending. Tod is an entrepreneur and a visionary, and has held executive positions with private, public, and regulated organizations including Travelers Group and Wells Fargo. Tod was named president of IFT in 2021, leveraging a skill set that includes leasing, commercial, prime- and non-prime lending. He is responsible for setting and achieving the company’s strategic objectives, including the development of services, sales, marketing, and operations. Tod has been published and quoted in sources including Contact Center Pipeline, Technology Reseller News, ChannelPro, Automotive News, and Auto Finance Journal, and has spoken on contact center, smartsourcing, customer service, lending, and channel topics at major trade venues including ITEXPO.  

Tod’s leadership at Integrated Financial Technologies (IFT) has made it a market leader in delivering efficient, reliable, and secure back-office solutions for portfolio management and contact center management and businesses and financing companies across North America. The company’s unique combination of deep expertise and robust technology enables it to provide a multitude of services in customer care, sales, collections, and agent reporting. IFT’s North American-based agents are fully trained in the processes and compliance issues in a host of service-related industries, and adhere to strict data privacy and security mandates. Their smartsourcing services enable organizations to enhance customer experience, increase revenue, and lower operating costs—without incurring added overhead. For more information, please visit www.iftsolutions.com.