Latest Articles by Tom Petrocelli(Page 3)

Have Retail Analytics Crossed the Line from Cool to Creepy?

See the Whole Customer to Guide the Decision Journey

Social and Digital Channel Diversity Drives Engagement

Social Ideation Finds Ideas Worth Pursuing

Do Enterprise Social Networks Really Help Collaboration?

IBM Looks Forward to Next Generation Computing #IBMConnect

Bring the Internet of Things to Customer Service and Support

2013: The Year of Mass Cloud Computing Extinctions

Are Intranets Becoming Irrelevant?

Switching Channels at the Contact Center

Yammer Plus SharePoint Equals Complete Collaboration

Mobile Web Marketing Challenges

Context: The Next Generation in Social Collaboration

Don't Dismiss Email Just Yet

How to Make Social Collaboration Features More Meaningful

With Employee Engagement, Don't Forget the Humans

The Impact of Social, Mobile and Cloud

Prediction: More Change for Enterprise Applications in 2013

Social Collaboration in 2012 - Moving at Light Speed

Software Pricing Has Changed - But Not All Vendors Know It Just Yet

Enterprise Social Networks Will Render Company Intranets Obsolete

Big Differences in Mobile Support for the Social Enterprise

Microsoft SharePoint Powers Social Applications

Building the Social Layer

Social Platforms Create Socially Enabled Applications

Content Management Software Morphs into Social Platforms

Social Task Management: A View of the Future