Tom Quish

As the SVP, Customer Experience at Rightpoint, Tom Quish is responsible for defining and driving CX Offerings go-to-market and thought leadership, as well as supporting clients directly with their CX ambitions. Over his 25-plus years in the industry, he has balanced his time between Brand and Experience Design for a variety of clients across OEM, CPG, Retail and Professional Services industries. Tom also teaches a course on Human Centered Interaction Design at the Segal Design Institute within Northwestern University's McCormick School of Engineering.