Tony Lama

Tony Lama is a technology executive with over 27 years of experience driving innovation and transformation in the CCaaS and enterprise communications industry. As SVP and GM of Product at Avaya, Tony leads the company’s product strategy, innovation roadmap, and go-to-market execution, ensuring that Avaya delivers market-leading solutions that empower enterprises, governments, and large-scale organizations worldwide.

Before joining Avaya, Tony held senior leadership roles at Aspect (now Alvaria), AWS, Twilio, Kore.ai and Edify, where he played a pivotal role in shaping product direction, scaling revenue, and pioneering advancements in cloud communications and customer experience technology. As the CEO of Edify, he spearheaded the company’s evolution in AI-driven customer engagement solutions, leading to its acquisition by Avaya.