Trish Wethman

Trish is an experience and innovation executive, practitioner and speaker who has spent the past 15 years driving cultural transformation and customer advocacy and employee engagement across diverse industries such as insurance, pharmaceutical distribution and financial services. Trish has led research and insights teams, implementing and evolving customer strategy, consumer insights and competitive intelligence capabilities. In 2024, Trish was awarded the Women in Technology award for Customer, Strategy & Growth in Software and Services and has been featured as a speaker and panelist at numerous customer experience and financial services events and podcasts. Trish currently serves on the Advisory Board or the Mid-Atlantic CX Forum and is the Chief Experience Officer for Pontem Tech Partners where she helps companies to tackle experience and change management challenges across customers, employees and stakeholders.

Trish is a strong believer in the link between employee experience and customer experience and strives to create meaningful connection between the people in the organization and the customers they serve. She believes that a vital part of her mission is to ensure that culture and strategy are powered by empathy and customer centricity. In her time away from work, Trish loves traveling, enjoying live music and theater, and spending time with her family, often watching Philadelphia sports.