Feature
Research Report
Business Leaders CX Report: What’s Working and What’s Not in AI-Driven CX
1. Search vendors start to sell products and services on the business benefits they have brought and will bring to customers and not on features and fear
2. Intranet managers begin to realize they are information management professionals and not social media and communications professionals. Only a focus on information management will support the evolution of digital workplaces. -- Martin White, Managing Director of Intranet Focus, Ltd