Latest Call Centers Articles

Scala Exits Stealth With $8.5M for Contact Center Intelligence

Medallia Experience '26: Insight Generation to Customer Action Orchestration

CX Leader of the Year on Rethinking NPS, Agent Experience and Surveys

OpenAI CEO Sam Altman Says AI in Customer Support Is 'Doing Great'

Medallia’s AI Bet in Vegas: Can Customers Move From Insight to Action?

Will Google Gemini Enterprise for Customer Experience Redefine the CX Stack?

Contact Center AI Didn’t Plateau. It Went Operational.

Genesys Launches LAM-Powered Agentic Virtual Agent

Messaging Apps Are Rewriting Customer Service — Quietly and Asynchronously

When Contact Center AI Starts Working Against Agents

8x8 Reports Surge in AI-Powered CX Platform Adoption

Why AI Still Needs Human Architects in Customer Experience

Qualtrics Names Jason Maynard CEO Amid AI Push

Decagon Triples Valuation to $4.5B With $250M Series D

6 Ways AI Turns Contact Centers Into Intelligence Hubs

Bake AI, Automation and Copilots — Without Sacrificing CSAT

Liveops Launches LiveNexus AI Platform for CX Modernization

4 AI Shifts That Will Separate CX Leaders in 2026

The Most Important CX Signals Happen Before the Survey

Medallia & Ada Partner on Agentic AI for Customer Experience

NiCE Unveils Cognigy Simulator for AI Agent Testing

A Practical CX Leader’s Guide to Breaking AI Paralysis

What Contact Center Operations Reveal About Your Customer Experience

Parloa Raises $350M for Enterprise Customer Experience

NiCE Launches Cognigy Simulator for AI Agent Testing

Five9 & Google Launch Joint AI CX Platform

Your CX Dashboard Misses the Moment That Matters Most