Latest Customer Data Platforms Articles

Wasn't NPS Supposed to Be All But Gone This Year?

Customer Data Whispers, AI Answers: A New Playbook for 2026

Outset Raises $30M Series B for AI-Native CX Platform

UiPath & Talkdesk Partner on AI-Powered CX Automation

The Marketing Reality Check CMOs Need: Emojis, Awareness and AI Won’t Save You

CX Basics Still Win: The Timeless Playbook for Customer Experience Leaders

Chief Clarity Officer vs. Traditional CX Leader: The Role Every Organization Needs in 2026

CX Has Entered the Age of Capital Discipline

SharpenCX-Ytel Deal Signals New Phase of Contact Center Consolidation

6 Marketing Technology Trends to Watch in 2026

If Your Experience Falters, Customer Loyalty Follows — Fast

Stop Calling It ‘Support.’ Your Service Team Is Your Growth Strategy

What ‘A Charlie Brown Thanksgiving’ Teaches Us About CX in 2025

The CX Leader’s Guide to Microsoft Ignite 2025

Gemini 3 Raises the Bar for AI: What It Means for CX and Marketing Leaders

8x8 Launches AI Summaries Viber Integration for CX Suite

Five9 Launches Genius AI Updates to Scale Customer Experience

What Is Net Promoter Score (NPS)? A 2025 Roadmap

Sprinklr & SAMY Expand Partnership for CX Solutions

How AI and Quantum Will Redefine Marketing in 2026 and Beyond

The World Cup Playbook Every Marketer Should Steal

The Case for Zero Copy in the Modern Customer Data Stack

Better Data Means Better AI Across the Customer Journey

Is the CDP Still Queen? Exploring the Future of Customer Data

The CX Cost of AI-Washing: Lost Trust, Bad Data, Real Risks

What Is Customer Journey Analytics Software?

Which Is Broken: Your CDP or Your Customer Data Management?