Latest Customer Data Platforms Articles(Page 12)

Bots to Biz Growth: AI’s New Role in Customer Experience

Your CX Strategy Is Broken. Here’s How Experimentation Fixes It

5 Unavoidable AI Skills for Chief Marketing Officers

Mastering Customer Journey Management: From Silos to Seamless CX

Key Takeaways From the 2024 CX Landscape

Why Continuous Improvement in Your Digital Experience Platform Matters

3 Must-Follow Rules for Customer Feedback Before Launch

Tactics to Build Customer Trust With Personalized Experiences

Applying the Rumsfeld Matrix to Master Customer Experience

CDP Evolution: Is the Hype Finally Over?

Making Your Customer Experience Investment Strategy Work

Retail to the Rescue: The Customer Experience You Wish You Had

5 Worst Customer Advisory Board Mistakes Marketers Make

The CrowdStrike Outage: When CX Isn’t a Priority

Sonos App Redesign Fail: Customer Outrage and Falling Stock Prices

Is AI Personalization the New Cupid for Customer Experience?

Seasonal Email Strategies: Stand out on Black Friday & Cyber Monday

What Is the Voice of the Customer (VoC)?

10 Ways to Use AI Innovation to Spark Outside-the-Box Thinking

Dogfooding Done Right: Improve Customer Satisfaction with Employee Feedback

AI Fails: Lessons Learned From the Front Lines of Tech Retraction

The Data Privacy Toolkit: First Steps Toward a Privacy-Centric Future

The End of Investors' Generative AI Honeymoon

Is Average Handle Time an Important Contact Center Metric? Yes, But...

AI Customer Service: The Delicate Task of Humanizing Technology

Empanadas and Engagement: Crafting Better CX and EX with Gautam Pantakar

How the CrowdStrike Software Failure and Outage Disrupted CX