Latest Customer Data Platforms Articles(Page 15)

Making Your Customer Experience Investment Strategy Work

Retail to the Rescue: The Customer Experience You Wish You Had

5 Worst Customer Advisory Board Mistakes Marketers Make

The CrowdStrike Outage: When CX Isn’t a Priority

Sonos App Redesign Fail: Customer Outrage and Falling Stock Prices

Is AI Personalization the New Cupid for Customer Experience?

Seasonal Email Strategies: Stand out on Black Friday & Cyber Monday

What Is the Voice of the Customer (VoC)?

10 Ways to Use AI Innovation to Spark Outside-the-Box Thinking

Dogfooding Done Right: Improve Customer Satisfaction with Employee Feedback

AI Fails: Lessons Learned From the Front Lines of Tech Retraction

The Data Privacy Toolkit: First Steps Toward a Privacy-Centric Future

The End of Investors' Generative AI Honeymoon

Is Average Handle Time an Important Contact Center Metric? Yes, But...

AI Customer Service: The Delicate Task of Humanizing Technology

Empanadas and Engagement: Crafting Better CX and EX with Gautam Pantakar

How the CrowdStrike Software Failure and Outage Disrupted CX

5 UX Trends to Watch This Year

Oracle Agrees to Pay $115 Million to Settle Consumer Data Privacy Lawsuit

Frictionless Customer Experience: Why Now and What’s Next?

Neuromarketing: A Journey Into the Consumer's Mind

How Does Microsoft's Contact Center Play Shake up the Industry?

How Stack Composability & AI Can Supercharge Martech Stacks

CMO Circle: ADT's CMO DeLu Jackson on Innovating a 150-Year-Old Brand

Target's AI Transformation: Elevating Employee Efficiency & Customer Delight

Seamless Stitches: AI Integration Into Journey Orchestration for Tailored CX

What Is a CRM Platform? And How They Add Value to Your Business