Latest Customer Data Platforms Articles(Page 20)

Why We Should Be Skeptical of Data-Driven Decision-Making

Leverage the Power of FAQs for Improved CX

What Is Predictive Analytics? And How It Works

7 Marketing Technology Trends for 2024

The Intersections Between Marketing and Customer Experience

Contact Centers: The Frontline of Customer Retention

Improve CX: Enable Customers to Control Their Own Narratives

Decoding TIAA's Digital Customer Experience Strategy

I Canceled Amazon Prime and You Probably Can Too

Customer Satisfaction Strategies: Taking Action on Priorities

Current State of Digital Customer Experience in 2024

AI in Customer Experience: The Impact on Customer Journeys

How to Calculate and Improve Your Customer Retention Rate

5 Findings From the 2024 'State of Digital Customer Experience' Report

AI Integration Enhances Decision Trees for Better CX

Digital Twins: Can They Transform Customer Experience?

Data-Driven Strategies: Becoming a Better Leader in 2024

Customer Experience Transformation: A Strategic Imperative for Leadership

How AI Integration Can Power Better Human Experiences

Customer Data Analytics and AI: The Smart Path

Winning With Real-Time Data: Harnessing Its Phenomenal Power

AI in Customer Experience: Trends to Watch in 2024

Customer Journey Orchestration for Powering Connectivity

The CX Strategy for 2024

Is Your Brand Ready for a CX Audit?

2023 CMSWire Contributors of the Year: Tobias Komischke

2023 CMSWire Contributors of the Year: Joanna Clark-Simpson