Latest Customer Data Platforms Articles(Page 5)

Your Dashboard Is Outdated: Welcome to the Agentic AI Era

AI Agents, Silo Smashing and the Myth of 1:1 Personalization

Customer Journey Mapping or Optimizing? Why the Answer Is Both

Sanity-Check Your Contact Center Agents, Not Just Your Algorithms

AI Decisioning vs. Enterprise Decisioning: What CX Leaders Need to Know

The One-Wall Strategy: Why Digital Platforms Fall Flat

Customer Data Management Meets Its Inflection Point

How AI Analytics Transforms Customer Experience Into a Strategic Investment

How Customer Reviews Can Make or Break Your Business

How Pfizer Is Building Customer Experience From the Inside Out

Survey Shuffle to AI Shuffle: Medallia Wants to Reshape the CX Deck

Want Customer Loyalty? Don't Go the Way of CRM

Inside Qualtrics X4: Synthetic Personas and the Future of Experience Management

The Secret Power of Technical Documentation in Customer Experience

Customer Journey Chaos: Why We’re Still Making Customers Suffer

CX Symptoms Won’t Fix Themselves. A Data-Driven Approach Will

Customer Touchpoints: The Key to Unifying the Customer Journey

Marketing Teams Are Bringing Their Own AI—And It’s Changing Everything

Smarter CX, Better Outcomes: How AI Maximizes Customer Value

AI Is Reshaping CX Training. If You're Not Paying Attention, You're Already Behind

Are DXPs the MVPs of Digital Customer Experience?

AI Can Predict Customer Churn, But Can It Build Trust?

The True Cost of Contact Center Turnover (And How to Lower It)

How to Accelerate the Data Science Lifecycle

4 Strategic Ways to Work With the Customer Lifecycle

Where Voice of the Customer Meets Voice of the Employee

Privacy-First Personalization in Marketing Wins Customer Trust