Latest Customer Data Platforms Articles(Page 5)

The Most Overlooked Source of Actionable Customer Insights

The Omnichannel Illusion: Why Customers Just Want One Thing

Designing Customer Journeys With Heart—Even When Chatbots Are Involved

Customers and Tech Overload: Okay, Boomer?

The Cloud-Based Call Center Boom: Features, Benefits and Top Solutions

Inside the Brands Getting Data-Driven Customer Experience Right

Your AI Is Talking to Customers — But Are You Measuring What Matters?

Inside Pfizer’s Playbook for Customer Excellence

Why Voice of the Customer Breaks Down at the BPO Level

Your Gut Is Not a Strategy: Rethinking Customer Understanding

Call Center Statistics That Matter: What Customers Expect in 2025

Preventing AI Hallucinations in Customer Service: What CX Leaders Must Know

Building Customer Trust — Statistics in the US for 2025

Cyara Launches AI-Powered CX Assurance Platform

Why Inclusive Brands Deliver Better Customer Experiences

Why Your Omnichannel Content Is a CX Nightmare

Speed to Value Is the CX Metric That Actually Matters

Is Customer Experience Losing Its Strategic Relevance?

Customer Data Platforms See Growth, Lack New Players

Why Most Omnichannel Strategies Fail — And How to Fix Them

Why the CMO Role Now Requires a Data Brain and a Storyteller’s Heart

What Experience Management Looks Like in the AI Era

The Psychology of a Great Customer Experience, According to Intuit

Flashy AI Pilots Don’t Build CX Value. This 6-Step Roadmap Can.

What Is Prescriptive Analytics? Definition, Benefits and Real-World Examples

RingCentral Launches AI Receptionist for Automated Call Handling

Hightouch Unveils AI-Powered Identity Resolution for CDPs